Get webhook notifications whenever Pawsey Supercomputing Research Centre creates an incident, updates an incident, resolves an incident or changes a component status.
Update - Currently, Data Portal and pshell users may be experiencing unusually long wait times downloading files from banksia. This will sometimes end in errors (eg timeout or content not available) however the banksia scheduler will still eventually bring the files back online and you will be able to download when trying again a day or so after the initial attempt. We are currently investigating this with the vendor as a potential scheduler issue.
Jan 23, 2025 - 14:47 AWST
Update - We have resolved most of the instability between Mediaflux and the tape storage system. Some minor issues remain which we are continuing to monitor and work on.
Dec 18, 2024 - 13:39 AWST
Update - Work continues with two Vendors to get this resolved. We will be making and testing some recommended steps today to see if this can be completely resolved.
Dec 13, 2024 - 07:57 AWST
Update - A setting was adjusted on the Mediaflux server and this has improved success rate for obtaining files however some issues still remain which we are still investigating with the vendor.
Dec 12, 2024 - 08:02 AWST
Investigating - We are aware of an issue that may be affecting some users attempting file transfers with Mediaflux (data portal and pshell.) It is currently being investigated.
Dec 11, 2024 - 11:44 AWST
Resolved -
Database communication issue with RemoteVis is resolved and the service is back to operational.
Apr 24, 09:19 AWST
Identified -
RemoteVis has encountered db communication error. It affects on all RemoteVis users including Nebula and Setonix vis users. RemoteVis web portal login page not loading and users can't establish connection to any vis node. Pawsey staff on working on this to bring it back up, asap.
Apr 24, 08:58 AWST
Resolved -
All OSTs in scratch are operational and we will continue to monitor the filesystem over the weekend.
The issue may have been caused by the flash pool becoming critically full.
Please remember that the scratch filesystem is a shared resource for the temporary storage of results of simulations and data processing.
Please be mindful of other researchers, and do not store unnecessary data.
Apr 17, 15:40 AWST
Monitoring -
The problematic OSTs have been checked and /scratch is fully operational.
Apr 17, 14:04 AWST
Update -
HPE have reported two of the OSTs have "journal errors" are are performing a check.
Apr 17, 11:14 AWST
Update -
Two OSSes have failed.
Apr 17, 11:00 AWST
Investigating -
There is performance degradation in relation to the "/scratch" filesystem * This is related to SSD storage OST pools being close to full capacity
Apr 17, 10:35 AWST