Banksia – one of two tape copies unavailable - break fix work with Third Party Support (at risk)

Incident Report for Pawsey Supercomputing Research Centre

Resolved

We have resolved this item and Library 1 if back online for the alternate copy. Please bear with us while it clears the backlog of stages and archive.

Posted Jun 26, 2026 - 13:31 AWST

Investigating

The Banksia service is currently in a degraded, “at risk” state as it is operating with only one tape library instead of the standard two.
As a result, the alternate copy of files on tape will be unavailable for staging or archiving until Library 1 is restored to service.
The secondary copy is still available for all data so this should not impact the Banksia offline files service.
If you do experience any issues accessing data please let us know at help@pawsey.org.au

Posted Jun 19, 2026 - 07:07 AWST

This incident affected: Storage Systems (Banksia, Data Portal Systems, MWA ASVO).