Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 20, 2024 - 09:00 AWST
Scheduled
Dear Pawsey Researchers,
Both the Pawsey Helpdesk system and Pawsey documentation portal are hosted on software developed by Atlassian, which are called Jira and Confluence respectively. Due to changes in the offerings from Atlassian, we will move towards their cloud-based solution. In the coming weeks you may notice some changes to the visuals and how to access these services. We will work to minimise the impact on users and keep you informed on anything that might affect how you use these systems.
Helpdesk: If you contact the Pawsey helpdesk by emailing help@pawsey.org.au, then nothing will change. However, if you use the web portal to lodge and track your helpdesk tickets then you will see both some cosmetic changes and some changes to how you access it:
1. Instead of using your Pawsey logon, you must log on using an Atlassian account. If your institution also uses Atlassian products and have enabled single sign-on, you may be able to log in to the Pawsey helpdesk using your institutional details. 2. Changing your Helpdesk password will now be done via the Atlassian “forgotten password” link, which may redirect you to your institution if you are using your institutional single sign-on. 3. If you are using the same email address that you normally contact us with to log in, you will be able to see your existing tickets. If you are using a different email address, please contact us and we can help link your tickets to you. 4. If you do not have an Atlassian account or institutional single sign-on, you will need to create an Atlassian account {place a link here}. You may find it easiest to use the same email address you normally use to contact the Pawsey helpdesk
We will keep you updated with the progress on the day of migration.
If you have any problems please contact us at help@pawsey.org.au (which delivers to a mailbox that can be read independently of the Jira helpdesk system).
Posted Feb 12, 2024 - 15:32 AWST
This scheduled maintenance affected: Central Services (Service Desk, Documentation).